Your Privacy Is Our Responsibility

1 Introduction & Scope of Policy

ck244 is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest priority on user privacy and are firmly committed to protecting your personal information.

This privacy policy explains what types of information ck244 collects, how that information is used, when and with whom it may be shared, and what rights you have over your data.

This policy applies to the ck244 website, mobile site, and all related services. By using the website, you are giving your consent to the terms of this policy.

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2 Information We Collect

ck244 only collects information that is necessary to provide our services, meet legal obligations, and improve your experience. We never collect unnecessary or excessive information.

2.1 Personal Identity Information

During account registration, we collect the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Password (stored in encrypted form — never in plain text)

2.2 Identity Verification Information

To maintain a safe environment and prevent fraud, ck244 may request the following documents in certain situations:

• Copy of National ID Card (NID) or passport
• Proof of address document (such as a utility bill or bank statement)
• Proof of ownership of payment method (related to bKash, Nagad, or Rocket account)

2.3 Financial Transaction Information

When processing deposits and withdrawals, we store information about the transaction date, amount, and payment method. ck244 does not directly store any bank card numbers or full bank account details — this information is handled entirely within the secure systems of the payment provider (such as bKash, Nagad, Rocket, or a bank).

2.4 Technical Information

When you use ck244, the following information may be collected automatically:

• IP address and geographic location (down to country level)
• Browser type and version
• Device information (mobile, tablet, or desktop)
• Session duration and page visit history
• Referral source (where you came from to reach the site)

2.5 Gaming Activity Information

Your gaming history — such as bet amounts, win/loss records, and preferred game categories — is stored for responsible gaming monitoring and service improvement purposes.

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3 Purpose of Using Information

ck244 uses collected information for the following purposes:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To complete deposit and withdrawal transactions and maintain financial transaction records.
• Customer Support: To resolve any issues or questions you may have.
• Identity Verification: To complete the KYC process required to prevent fraud and money laundering.
• Responsible Gaming: To identify unusual gaming behavior and provide appropriate support.
• Service Improvement: To improve platform functionality and the user experience.
• Communications: To send important account-related notifications.
• Legal Compliance: To comply with applicable laws and regulations.

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4 Sharing & Disclosure of Information

ck244 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited situations for service operation:

4.1 Service Partners

Trusted partner organizations involved in payment processing (bKash, Nagad, Rocket, and bank service providers), technology infrastructure, and fraud prevention services receive only the minimum information necessary. These organizations are contractually bound to comply with our privacy standards.

4.2 Legal Authorities

If it becomes necessary to disclose information based on a legal order, judicial process, or a lawful request from a government authority, ck244 will be required to provide that information in accordance with applicable law.

4.3 Fraud & Security

In cases of serious fraud or cybercrime, relevant information may be shared with appropriate authorities to assist in the investigation.

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5 Cookies & Tracking Technologies

ck244 uses cookies to maintain site performance and improve your browsing experience. We use three types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring basic site functionality. Disabling these will prevent the site from working properly.
• Functionality Cookies: Used to remember your language preferences and account settings.
• Analytical Cookies: Collect anonymous statistics to help us understand site traffic and improve services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause issues when using the site.

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6 Data Security Measures

ck244 follows industry-standard technology and practices to protect your information:

• SSL/TLS Encryption: All data transfers between the website and server are completed through encrypted connections.
• Encrypted Storage: Sensitive information such as passwords is stored in encrypted form in the database.
• Access Controls: Only authorized staff can access your personal information, and they are bound by confidentiality agreements.
• Security Monitoring: Round-the-clock security monitoring is active for detecting cyber threats.
• Data Backup: Secure data backups are maintained regularly so that no information is lost due to a technical issue.

In the event of a security breach, ck244 will notify affected users as quickly as possible and take the necessary steps to resolve the situation.

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7 Data Retention Period

ck244 retains your personal information only for as long as necessary. In general:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for a specified period after account closure in accordance with legal requirements.
• Identity verification documents are retained for the period required to meet legal obligations.
• Technical logs are generally kept for a short period and are then automatically deleted.

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8 Your Data Rights

As a ck244 user, you have the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If there is an error in your information, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your personal information be deleted (however, some information may be required to be retained due to legal obligations).
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be limited.
• Right to Object: In some cases, you can object to the processing of your information.
• Right to Data Portability: You can request to receive your personal information in a structured, common digital format.

To exercise these rights, contact the ck244 support team. We will respond to your request within the legally defined timeframe.

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9 Protection of Minors' Information

ck244 is strictly for users aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using ck244, please notify our support team immediately.

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10 Third-Party Links & Services

The ck244 website may sometimes redirect you to portals of third-party payment providers such as bKash, Nagad, or Rocket. These external services have their own privacy policies, and ck244 has no control over the information you provide on those platforms. We recommend reading the privacy policy of the relevant payment service before completing a transaction.

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11 Policy Changes & Updates

ck244 may update this privacy policy from time to time. If there are any significant changes, we will:

• Publish a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use ck244 after any changes will be considered as your acceptance of the updated policy. We encourage you to check this page regularly.

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12 Contact & Complaints

If you have any questions or complaints about this privacy policy, or to exercise your data rights, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.